SmartPass experienced a minor incident on June 12, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 12, 2025, 06:15 PM UTC
Type: Incident Duration: 59 minutes Affected Components: Website, iOS App Jun 12, 18:15:54 GMT+0 - Investigating - Profile pictures are currently not visible for some schools Jun 12, 18:35:13 GMT+0 - Identified - We are investigating an issue with our upstream service provider. Parts of the SmartPass app may appear slow to load. Jun 12, 18:43:52 GMT+0 - Identified - Google Cloud appears to be experiencing prolonged issues. We are continuing to monitor SmartPass services, but workflows may be slow or degraded while Google resolves the issues on their end. Jun 12, 19:15:00 GMT+0 - Resolved - Google Cloud is functional again as of 3:15 PM ET. SmartPass is fully operational.