Smartlook incident

Some recordings from mobile app projects not being saved

Major Resolved View vendor source →

Smartlook experienced a major incident on October 12, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2022, 07:30 AM UTC
Resolved
Oct 12, 2022, 07:30 AM UTC
Duration
—
Detected by Pingoru
Oct 12, 2022, 07:30 AM UTC

Update timeline

  1. resolved Oct 12, 2022, 12:31 PM UTC

    Mobile writers in South America and Asia were not correctly persisting the recordings. This lead to loss of recordings of visitors from these continents, from Oct 6, 4:07 pm till Oct 12, 9:39 am. We have fixed the non-working services and the records that were cached on mobiles started being persisted, so there is a possibility that the recordings will show up, but some might be corrupted.