Smartlook experienced a critical incident on November 21, 2022 affecting Web Application, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- identified Nov 21, 2022, 10:10 AM UTC
Smartlook is not accessible for the majority of customers, we have identified the issue and working on a fix.
- monitoring Nov 21, 2022, 10:16 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Nov 21, 2022, 10:25 AM UTC
The incident has been resolved, Smartlook app is now fully accessible again.