Smartlook experienced a major incident on February 20, 2023 affecting Session Recording, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Session Recording
Update timeline
- investigating Feb 20, 2023, 05:14 PM UTC
In some instances, mobile app recordings are not being saved correctly. We are currently investigating the root cause and impact.
- resolved Feb 20, 2023, 05:23 PM UTC
From FEB 20 03:20 PM CET till 05:50 PM CET - Not all mobile recordings have been saved. - Mobile recordings couldn't be played in dashboard.