Smartlook experienced a minor incident on August 16, 2023 affecting Web Application, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- investigating Aug 16, 2023, 11:53 AM UTC
Smartlook is down, and we are currently investigating what is the root cause. Apologies for any inconvenience caused.
- investigating Aug 16, 2023, 11:57 AM UTC
We are continuing to investigate this issue.
- identified Aug 16, 2023, 12:34 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 16, 2023, 01:10 PM UTC
This incident has been resolved. Recordings as such were not affected, only the Web App (login & dashboard). We apologize for any inconvenience, and thank you for your understanding.