Smartlook experienced a critical incident on August 30, 2023 affecting Session Recording and Web Application, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 30, 2023, 08:42 AM UTC
We are currently experiencing a server outage that is affecting our session recording. Apologies for any inconvenience caused.
- identified Aug 30, 2023, 08:48 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 30, 2023, 08:55 AM UTC
We are continuing to work on a fix for this issue.
- identified Aug 30, 2023, 09:52 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 30, 2023, 12:08 PM UTC
As part of this outage, web recording for EU region wasn't working from 10:15 AM (CET) to 1:20 PM (CET) (partially started to work from 12:15 PM CET). Also, our Web App was unavailable during this time period. Thank you for your understanding, and apologies for the inconvenience.