Smartlook incident

Server issues that affected our session recording

Notice Resolved View vendor source →

Smartlook experienced a notice incident on September 19, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2023, 12:41 PM UTC
Resolved
Sep 14, 2023, 12:00 PM UTC
Duration
—
Detected by Pingoru
Sep 19, 2023, 12:41 PM UTC

Update timeline

  1. resolved Sep 19, 2023, 12:41 PM UTC

    The issue was common for all regions and resolved by our DEVs on Sep 18, 2023 at 10:00 AM. Sessions persisting were delayed, and it is possible that some sessions were not persisted. Thank you for your understanding, and we apologize for any inconvenience.