Smartlook incident

Some sessions and events weren't persisted

Notice Resolved View vendor source →

Smartlook experienced a notice incident on September 27, 2023 affecting Session Recording, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2023, 09:02 AM UTC
Resolved
Sep 27, 2023, 09:02 AM UTC
Duration
—
Detected by Pingoru
Sep 27, 2023, 09:02 AM UTC

Affected components

Session Recording

Update timeline

  1. resolved Sep 27, 2023, 09:02 AM UTC

    Due to a database issues that affected our session recording for clients with 90 days of retention. Key details regarding the server outage: • Duration: 26.9. 23:00 CET - 27.9. 10:00 CET • Impact: Some sessions and events weren't persisted • Regions: This issue affected all regions.