Smartlook incident

Server issues that affected our sessions recording and caused laggy UI

Minor Resolved View vendor source →

Smartlook experienced a minor incident on November 13, 2023 affecting Session Recording and Web Application, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2023, 03:44 PM UTC
Resolved
Nov 13, 2023, 06:10 PM UTC
Duration
2h 26m
Detected by Pingoru
Nov 13, 2023, 03:44 PM UTC

Affected components

Session RecordingWeb Application

Update timeline

  1. investigating Nov 13, 2023, 03:44 PM UTC

    We are currently investigating this issue.

  2. identified Nov 13, 2023, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 13, 2023, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 13, 2023, 06:10 PM UTC

    This incident has been resolved. The issue started at 2:45 pm (CET) and lasted approximately until 5 pm (CET). It is possible that the issue affected recordings created between 3pm (CET) and 4:30pm (CET). We are very sorry for any inconvenience this may have caused you.