Smartlook incident

Issues with session replay

Major Resolved View vendor source →

Smartlook experienced a major incident on November 15, 2023 affecting Session Recording and Web Application, lasting 1h 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2023, 06:47 AM UTC
Resolved
Nov 15, 2023, 08:30 AM UTC
Duration
1h 43m
Detected by Pingoru
Nov 15, 2023, 06:47 AM UTC

Affected components

Session RecordingWeb Application

Update timeline

  1. investigating Nov 15, 2023, 06:47 AM UTC

    We are currently investigating an issue where sessions can not be played. Apologies for the inconvenience.

  2. resolved Nov 15, 2023, 08:30 AM UTC

    Part of are service responsible for the session replay was down, which caused the issues with session replay, data was not affected otherwise. The issue was fixed, sessions should now be replayable.