Smartlook experienced a minor incident on November 24, 2023 affecting Web Application, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- investigating Nov 24, 2023, 07:22 AM UTC
We are currently experiencing a delay with saving sessions. Sessions are being recorded, but once they disappear from Active sessions, it may take several hours for them to appear in the Completed sessions. No data should be lost, we are currently looking into the root cause of the delay.
- monitoring Nov 24, 2023, 01:07 PM UTC
The issue has been identified, and the delay should be shortening slowly, we are closely monitoring return to normal.
- resolved Nov 27, 2023, 06:22 AM UTC
This incident has been resolved.