Smartlook incident

Performance issue with our Web App

Minor Resolved View vendor source →

Smartlook experienced a minor incident on December 5, 2023 affecting Web Application, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2023, 02:35 PM UTC
Resolved
Dec 05, 2023, 07:05 PM UTC
Duration
4h 30m
Detected by Pingoru
Dec 05, 2023, 02:35 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Dec 05, 2023, 02:35 PM UTC

    We are currently investigating this issue.

  2. identified Dec 05, 2023, 04:36 PM UTC

    We have identified the root cause of the current intermittent performance issue and are working on resolving it.

  3. resolved Dec 05, 2023, 07:05 PM UTC

    The incident has been resolved, recordings should be accessible. Some users may experience slight delay with saving sessions, but the service should now be stable.