Smartlook incident

Dashboard performance issues and delay in saving sessions.

Minor Resolved View vendor source →

Smartlook experienced a minor incident on December 6, 2023 affecting Session Recording and Web Application, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2023, 12:27 PM UTC
Resolved
Dec 07, 2023, 12:34 PM UTC
Duration
1d
Detected by Pingoru
Dec 06, 2023, 12:27 PM UTC

Affected components

Session RecordingWeb Application

Update timeline

  1. investigating Dec 06, 2023, 12:27 PM UTC

    We are experiencing severely degraded performance and delay in saving sessions, which we are investigating at the moment.

  2. monitoring Dec 06, 2023, 03:21 PM UTC

    Performance stabilized, there may still be some delay with saving sessions, we are closely monitoring the situation.

  3. resolved Dec 07, 2023, 12:34 PM UTC

    This incident has been resolved.