Smartlook experienced a minor incident on December 18, 2023 affecting Web Application, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- investigating Dec 18, 2023, 08:32 AM UTC
We are currently experiencing issues with loading Smartlook data and are investigating the root cause.
- monitoring Dec 18, 2023, 09:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 18, 2023, 11:37 AM UTC
All Smartlook data should be now loading without any issues. The root cause was database overload that we are now reveiwing in detail.