Smartlook incident

Increased loading times for recordings and data

Minor Resolved View vendor source →

Smartlook experienced a minor incident on February 5, 2024 affecting Web Application, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2024, 08:12 AM UTC
Resolved
Feb 05, 2024, 09:22 AM UTC
Duration
1h 9m
Detected by Pingoru
Feb 05, 2024, 08:12 AM UTC

Affected components

Web Application

Update timeline

  1. investigating Feb 05, 2024, 08:12 AM UTC

    We have observed prolonged loading times for some of the features and we are currently looking into the root cause.

  2. identified Feb 05, 2024, 08:20 AM UTC

    We are currently experiencing performance issues with our database and are actively working on resolving it.

  3. resolved Feb 05, 2024, 09:22 AM UTC

    The database is stable now. The issue lasted from 8:45 AM CET to 9:45 AM CET, affecting both the reading and saving of recordings. Some recordings may be missing or corrupted.