Smartlook incident

Web application performance issue

Minor Resolved View vendor source →

Smartlook experienced a minor incident on February 12, 2024 affecting Web Application, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2024, 06:34 PM UTC
Resolved
Feb 12, 2024, 08:30 PM UTC
Duration
1h 56m
Detected by Pingoru
Feb 12, 2024, 06:34 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Feb 12, 2024, 06:34 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 12, 2024, 08:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 12, 2024, 08:30 PM UTC

    The issue has been solved. As for sessions, from 7:00 PM CET to 9:00 PM CET, there might be some sessions missing or corrupted, especially mobile ones. Our apologies for any inconvenience caused by this issue.