Smartlook experienced a minor incident on August 7, 2024 affecting Session Recording and Web Application, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Session RecordingWeb Application
Update timeline
- investigating Aug 07, 2024, 01:55 PM UTC
We are currently investigating this issue.
- resolved Aug 07, 2024, 03:49 PM UTC
A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.