Smartlook incident
SSO login is currently unavailable for some users
Smartlook experienced a minor incident on January 27, 2025 affecting Web Application, lasting 27d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 27, 2025, 01:40 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 27, 2025, 01:40 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 27, 2025, 04:26 PM UTC
If you need access to Smartlook account before the final solution is provided, please contact our support team at [email protected].
- identified Jan 28, 2025, 05:07 PM UTC
The issue is still ongoing, as we are currently awaiting feedback from the provider regarding the publication of the new Okta certificates. We apologize for the complications and appreciate your patience. Rest assured, we will keep you updated on any developments. In the meantime, if you'd like, you can contact [email protected] for an interim login solution while we work to resolve the issue. Thank you for your understanding.
- monitoring Feb 20, 2025, 01:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2025, 08:53 AM UTC
This incident has been resolved.