pingoru pingoru Smartlook had 3 outages in the last 2 years totaling 667h 40m of downtime, averaging 0.1 incidents per month.
There were 3 Smartlook outages since November 14, 2024 totaling 667h 40m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Due to a global AWS outage between October 19 and 20, 2025, some Smartlook services experienced disruptions. The main application at app.smartlook.com remained fully operational. The issue has been resolved, and smartlook.com is now fully online again.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
If you need access to Smartlook account before the final solution is provided, please contact our support team at [email protected].
The issue is still ongoing, as we are currently awaiting feedback from the provider regarding the publication of the new Okta certificates. We apologize for the complications and appreciate your patience. Rest assured, we will keep you updated on any developments. In the meantime, if you'd like, you can contact [email protected] for an interim login solution while we work to resolve the issue. Thank you for your understanding.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue.
The incident has been now resolved. Sessions are playable without any troubles.