SmartBear LoadNinja incident

Intermittent Issues with Web Load Tests

Major Resolved View vendor source →

SmartBear LoadNinja experienced a major incident on August 18, 2021 affecting AP South (Mumbai) and EU North (Stockholm) and 1 more component, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2021, 12:59 PM UTC
Resolved
Aug 18, 2021, 04:13 PM UTC
Duration
3h 13m
Detected by Pingoru
Aug 18, 2021, 12:59 PM UTC

Affected components

AP South (Mumbai)EU North (Stockholm)US East (N.Virginia)US West (N.California)AP Southeast (Sydney)EU West (London)EU Central (Frankfurt)AP Central (Canada)Africa (Cape Town)Asia Pacific (Hong Kong)

Update timeline

  1. investigating Aug 18, 2021, 12:59 PM UTC

    Users are experiencing intermittent issues where they cannot run their web load tests from the Load Ninja Interface

  2. investigating Aug 18, 2021, 02:20 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 18, 2021, 02:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Aug 18, 2021, 02:26 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Aug 18, 2021, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 18, 2021, 04:13 PM UTC

    This incident has been resolved.