SmartBear LoadNinja incident

Issues Launching API and Web Load Tests

SmartBear LoadNinja experienced a critical incident on December 8, 2021 affecting AP South (Mumbai) and AP South (Mumbai) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started: Dec 08, 2021, 02:15 AM UTC
Resolved: Dec 08, 2021, 02:00 AM UTC
Duration: —
Detected by Pingoru: Dec 08, 2021, 02:15 AM UTC

Affected components

AP South (Mumbai)AP South (Mumbai)AP South (Mumbai)EU North (Stockholm)EU North (Stockholm)EU North (Stockholm)LoadNinja AppUS East (N.Virginia)US East (N.Virginia)US East (N.Virginia)

Update timeline

investigating Dec 07, 2021, 04:28 PM UTC

We are experiencing issues running API and Web Load Tests across all regions. We are currently investigating the situation and working to resolve the incident as soon as possible.
investigating Dec 07, 2021, 05:07 PM UTC

We are continuing to investigate this issue.
investigating Dec 07, 2021, 05:50 PM UTC

We are now seeing issues with logging into the application and using our Recorders. We are still working to resolve the situation as quickly as possible.
identified Dec 07, 2021, 06:51 PM UTC

LoadNinja's Web UI, API and Load Tests are currently not working due to an ongoing incident with AWS. We will update you when we have more information. There is currently no ETA on resolution time. We apologize for any inconveniences this may be causing you, and we thank you for your patience.
monitoring Dec 07, 2021, 11:56 PM UTC

LoadNInja's Web UI and Recorders are now operational however we are still seeing some sporadic errors with our API and Web Load Tests. We are currently monitoring the issue and will update you when we have verified API and Web Load Tests are operational.
monitoring Dec 07, 2021, 11:57 PM UTC

We are continuing to monitor for any further issues.
resolved Dec 08, 2021, 07:35 AM UTC

This incident has been resolved.