Small Improvements incident
Investigating Outage on [EU|US] Servers
Small Improvements experienced a critical incident on July 17, 2018 affecting American Servers and Website and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2018, 07:25 PM UTC
An outage is causing Small Improvements to be inaccessible to all customers on our [EU/US] servers. We’re investigating.
- identified Jul 17, 2018, 07:45 PM UTC
Our hosting provider Google App Engine is experiencing an outage and have indicated they will have an update by 1pm pacific. We'll update you as we know more, thank you for your patience and understanding. Here's a direct link to their status page: https://status.cloud.google.com/
- monitoring Jul 17, 2018, 07:58 PM UTC
It appears that Google has restored service, we're keeping a close eye to ensure there are no further interruptions. Thank you for your patience, we'll update once Google provides the all clear.
- resolved Jul 17, 2018, 08:28 PM UTC
Google has indicated that service interruptions have been fully resolved and clarified they will conduct an internal investigation of this issue and make appropriate improvements to their systems to help prevent or minimize future recurrence. Please reach out to support@small-improvements with any questions!