Small Improvements experienced a major incident on February 15, 2018, lasting 47m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 15, 2018, 07:52 PM UTC
We're seeing internal service errors when accessing the application and our team is investigating.
- investigating Feb 15, 2018, 08:22 PM UTC
A system-wide outage is causing Small Improvements to be inaccessible. We’re investigating.
- resolved Feb 15, 2018, 08:40 PM UTC
The application is now fully accessible, and we'll continue to monitor. Please reach out to [email protected] for further help and questions.
- postmortem Jul 30, 2018, 08:42 PM UTC
The Small Improvements application was unavailable between 11:40am and 12:40pm Pacific time. All requests during this timeframe timed out, making it impossible to navigate the application or even save feedback. We’re very sorry about this disruption to our customers’ productivity. We’re hosting our application in the Google Cloud, meaning we rent servers and database space at Google. Incidents like these are very rare as the infrastructure is very robust, but sadly sometimes downtime does happen. You can see more details about Google Cloud's status here: https://status.cloud.google.com/ We’re investigating what exactly happened, as of now it looks like the entire database connection from our application servers to the database was broken. Once Google can provide a definitive response we’ll update the page below. https://www.small-improvements.com/postmortem-15-02-2018/ Kind regards, Per and the Small Improvements Team