Sline experienced a minor incident on October 9, 2024 affecting Sline API (Plans calculation API (production)) and Sline API (Plans calculation API (staging)) and 1 more component, lasting 5h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Sline API (Plans calculation API (production))Sline API (Plans calculation API (staging))Customer portal (Customer portal (production))Customer portal (Customer portal (staging))Backoffice (Backoffice (production))Backoffice (Backoffice (staging))Sline Scoring Engine (Sline Scoring Engine (production))Sline Scoring Engine (Sline Scoring Engine (staging))
Update timeline
- investigating Oct 09, 2024, 01:19 PM UTC
The API is currently unstable (experiencing frequent timeouts) due to issues with Heroku.
- resolved Oct 09, 2024, 06:39 PM UTC
Issue resolved by Heroku.