Slido experienced a major incident on May 21, 2025 affecting Google Slides Integration, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2025, 04:41 PM UTC
We're investigating reports from Windows users around presenting within Google Slides. The rest of the service remains unaffected and is operating smoothly. There are no reported issues at this time for Google Slide integration users on Mac OS. Our engineering team is on the case to resolve this promptly. Updates will be shared as we have them. If this issue is impacting your workflow and you need immediate assistance, don't hesitate to reach out at [email protected]. Thank you for your patience as we work through this.
- investigating May 21, 2025, 05:05 PM UTC
We've now confirmed that this is impacting Windows & Mac users. We are still investigating to identify the cause of the issue. We're sorry for any inconvenience this is causing to your meetings.
- resolved May 21, 2025, 05:40 PM UTC
We have now identified the cause of the issue and released a fix. If you were impacted by this problem, you will need to take a number of steps: Firstly, please refresh your browser to ensure you have the latest version of the software loaded Secondly, you will need to remove any poll slides which were created while this issue was active. You can do this by deleting the slide and then re-adding it from the 'existing polls' option in the Slido sidebar. In case you have any issues with this, please contact [email protected] and we can walk you through it. We're sorry for any inconvenience this caused to your meetings today.