Slido experienced a major incident on September 24, 2019 affecting Europe API and Slido web app - Host access and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2019, 02:08 PM UTC
We are currently investigating an increased error rate at the database level. It might affect the core functionality of our service - including joining an event or asking a question.
- investigating Sep 24, 2019, 02:15 PM UTC
We are continuing to investigate the issue. Will keep you posted.
- monitoring Sep 24, 2019, 02:26 PM UTC
A fix has been implemented and we are monitoring the results. Please do let us know if you are experiencing any issues.
- resolved Sep 24, 2019, 02:43 PM UTC
This incident has been resolved.
- postmortem Sep 25, 2019, 02:48 PM UTC
Slido experienced an issue on the 24th of September between 15:53 and 16:24 CEST which occurred due to a database change on our end. Although we quickly identified the issue and fully resolved in 30 minutes, some of our customers and also participants might have experienced performance issues when using Slido. We’re very sorry for the trouble we caused during your live meeting or event. If you have any questions, let us know at [[email protected]](mailto:[email protected]) or start a chat.