Slido experienced a minor incident on May 3, 2020 affecting slido.com, lasting 7h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 03, 2020, 01:06 PM UTC
Our Help Center is currently unavailable; as a result, our help articles can't be accessed. We've identified that issue is caused by the underlying third-party provider. While we always aim to provide a seamless experience for our customers, this situation is completely owned by our third-party provider and unfortunately, our hands are tied. We hope that your experience won’t be significantly affected by this downtime. But if you do need urgent assistance, please reach out to us at [email protected]. Thank you for your understanding and patience.
- monitoring May 03, 2020, 02:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 03, 2020, 08:21 PM UTC
This incident has been resolved.