Slido experienced a major incident on November 21, 2023 affecting Europe API and slido.com and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2023, 10:59 AM UTC
We are investigating issues that might be affecting some of our customers. Some interactions with Slido might result in errors. Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.
- identified Nov 21, 2023, 11:12 AM UTC
The issue has been identified and we are working on the fix.
- resolved Nov 21, 2023, 11:18 AM UTC
Our team managed to resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again. This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please let us know at [email protected].