Slido incident
Webex customers experiencing issues accessing Slido
Slido experienced a critical incident on June 27, 2024 affecting Webex Integration, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 27, 2024, 01:46 PM UTC
Alongside the Webex team, we are investigating issues that might be affecting some of our customers using Slido in Webex. In the meantime, if you need to use Slido, it's recommended to access and use it at Slido.com opposed to in the integration. Our team is on it and trying to identify the root cause. Please bear with us as we continue to investigate.
- investigating Jun 27, 2024, 02:00 PM UTC
The Webex team are currently investigating an issue that is causing Slido to be unavailable for Webex customers. This impacts both the Slido for Webex integration and using the login with Webex method at Slido.com More details can be found at https://status.webex.com We will update as more information becomes available
- monitoring Jun 27, 2024, 04:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 27, 2024, 04:10 PM UTC
Our team managed to resolve the issue. We will investigate this incident and ensure we take the necessary steps to prevent this from happening again. This is not the experience we are committed to delivering to you and we apologize to all whose meetings or events were negatively affected by this disruption. If you have any other questions, please let us know at [email protected].