Slido experienced a critical incident on February 7, 2025 affecting Europe API and United States API and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 07, 2025, 11:04 PM UTC
We are investigating elevated error rates with Slido which may cause issues with access or performance. Our technical team is actively investigating, and we'll update you here as soon as we have more information. Should you require immediate assistance, please contact [email protected]. Thank you for your patience.
- identified Feb 07, 2025, 11:56 PM UTC
We have identified the cause of the issue and have implemented some changes. We will continue monitoring everything closely to ensure Slido returns to normal.
- monitoring Feb 08, 2025, 01:05 AM UTC
A fix has been implemented and we're monitoring for the results.
- resolved Feb 08, 2025, 01:15 AM UTC
This incident has now been resolved. The issue was related to a settings update which impacted our database. We will investigate the root cause behind how this happened and implement steps in order to prevent it happening again in the future. We are sorry for any inconvenience that may have been caused to your meetings and events.