Major disruptions in accessing the SleekFlow platform (Web & Mobile App) due to Microsoft's outage

Update timeline

1. resolved Jul 30, 2024, 01:00 PM UTC

   Type: Incident Duration: 12 hours and 20 minutes Affected Components: Mobile App, Web App Jul 30, 13:00:49 GMT+0 - Investigating - We have been informed by Microsoft that Azure is experiencing a service disruption, you may find more details [here](https://azure.status.microsoft/en-us/status) This issue from Microsoft could potentially affect some users’ access to SleekFlow, including logging in, loading, sending, and receiving messages. Microsoft’s team is currently investigating the issue, and we are maintaining close communication with them. We will provide updates as soon as we receive them from the team. Jul 30, 15:13:04 GMT+0 - Monitoring - **Updated on 30 Jul 2024 at 11:00 PM HKT** The Microsoft team has made networking configuration changes and performed failovers to alternate networking paths. Please find more details [here](https://azure.status.microsoft/en-us/status) Users’ access to SleekFlow, including loading, sending, and receiving messages, is resuming We will maintain close communication with the Microsoft team and continue to monitor the situation to ensure complete recovery. Jul 31, 01:21:05 GMT+0 - Resolved - Updated on **31 Jul 2024 at 07:00 AM HKT** The Microsoft team has deployed the fix, and the disruptions have been resolved. Users’ access to SleekFlow has been resumed. We appreciate your understanding.