SleekFlow incident

Important service update - Shopify synchronization issue

Minor Resolved View vendor source →

SleekFlow experienced a minor incident on January 2, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2024, 09:38 AM UTC
Resolved
Jan 02, 2024, 09:38 AM UTC
Duration
—
Detected by Pingoru
Jan 02, 2024, 09:38 AM UTC

Update timeline

  1. resolved Jan 02, 2024, 09:38 AM UTC

    Type: Maintenance Duration: 1 day, 18 hours and 30 minutes Affected Components: API Jan 2, 09:38:19 GMT+0 - Identified - We have received a notice from Shopify stating that their API requires an update. This update will affect the synchronization between Shopify and SleekFlow, specifically in regards to the synchronization of contacts and orders. We are currently collaborating with the Shopify team to release an update that aligns with the latest API version ASAP. During the affected period, any unsynchronized contacts and orders will be synced back to SleekFlow once the fix is implemented. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to resolve the issue. Jan 4, 04:08:38 GMT+0 - Completed - (Resolved) Updated on 11:00 am 4 Jan 2024 We have released an update to align with the latest Shopify API version. Any contacts and orders that were not synchronized during the affected period will be synced back to SleekFlow accordingly. Thank you for your understanding!