SleekFlow incident
Important service update - Facebook Messenger, Instagram and WhatsApp Cloud API connection issue
SleekFlow experienced a minor incident on January 29, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 29, 2024, 10:25 AM UTC
Type: Incident Duration: 19 days, 16 hours and 13 minutes Affected Components: Web App Jan 29, 10:25:32 GMT+0 - Investigating - We have been informed by Meta about a **connection issue** affecting the ability to connect new Facebook Messenger, Instagram, and WhatsApp Cloud API channels to SleekFlow. Our team is actively collaborating with Meta to resolve this bug and restore normal functionality as quickly as possible. During this time, we kindly request that users refrain from **connecting new Instagram, Facebook, and WhatsApp Cloud API channels** to SleekFlow. We apologize for any inconvenience caused and appreciate your understanding. We will provide updates on the progress and notify you as soon as the issue is resolved. Thank you for your patience and cooperation. Mar 1, 04:17:44 GMT+0 - Resolved - The connection for the new Facebook Messenger and Instagram channels is still pending for update from Meta team this issue has been escalated and the Meta Product team is looking into a fix for it. Please note that users may encounter connection issues during this period. We apologize for any inconvenience and greatly appreciate your patience. Feb 2, 09:46:07 GMT+0 - Identified - **(Update) Updated on 5:30 pm 2 Feb 2024 (GMT +8)** We have received an update from Meta that the ability to connect new **WhatsApp Cloud API** channels with SleekFlow has been resumed. The connection for the new Facebook Messenger and Instagram channels is still pending for update.