SleekFlow incident

Major disruptions in accessing the SleekFlow platform (Web & Mobile App) due to Microsoft's outage

Major Resolved View vendor source →

SleekFlow experienced a major incident on July 30, 2024, lasting 12h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 01:00 PM UTC
Resolved
Jul 31, 2024, 01:21 AM UTC
Duration
12h 20m
Detected by Pingoru
Jul 30, 2024, 01:00 PM UTC

Update timeline

  1. investigating Jul 30, 2024, 01:00 PM UTC

    We have been informed by Microsoft that Azure is experiencing a service disruption, you may find more details [here](https://azure.status.microsoft/en-us/status) This issue from Microsoft could potentially affect some users’ access to SleekFlow, including logging in, loading, sending, and receiving messages. Microsoft’s team is currently investigating the issue, and we are maintaining close communication with them. We will provide updates as soon as we receive them from the team. .

  2. monitoring Jul 30, 2024, 03:13 PM UTC

    **Updated on 30 Jul 2024 at 11:00 PM HKT** The Microsoft team has made networking configuration changes and performed failovers to alternate networking paths. Please find more details [here](https://azure.status.microsoft/en-us/status) Users’ access to SleekFlow, including loading, sending, and receiving messages, is resuming We will maintain close communication with the Microsoft team and continue to monitor the situation to ensure complete recovery..

  3. resolved Jul 31, 2024, 01:21 AM UTC

    Updated on **31 Jul 2024 at 07:00 AM HKT** The Microsoft team has deployed the fix, and the disruptions have been resolved. Users’ access to SleekFlow has been resumed. We appreciate your understanding..