Slab experienced a major incident on January 1, 2021, lasting 188d 23h. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 01, 2021, 12:00 AM UTC
We observed abnormalities in Slab around 11:55pm PST on July 8, 2021, and proactively put our services in maintenance mode. After adding preventative measures and testing, we slowly rolled off maintenance mode. The abnormalities observed were caused by our network infrastructure provider, who while manually performing an upgrade procedure mistakenly routed part of our traffic incorrectly for several minutes. We can confirm that no customer data was affected. We are working with our network infrastructure provider to prevent this issue in the future..
- investigating Jul 08, 2021, 07:28 PM UTC
We are currently investigating this issue..
- identified Jul 08, 2021, 09:47 PM UTC
The issue has been identified and a fix is being implemented..
- monitoring Jul 08, 2021, 09:52 PM UTC
A fix has been implemented and we are monitoring the results..
- monitoring Jul 08, 2021, 09:52 PM UTC
We are continuing to monitor for any further issues..
- resolved Jul 08, 2021, 11:07 PM UTC
This incident has been resolved..