Slab incident

Login/SSO issue

Minor Resolved View vendor source →

Slab experienced a minor incident on January 1, 2021, lasting 349d 20h. The incident has been resolved; the full update timeline is below.

Started
Jan 01, 2021, 12:00 AM UTC
Resolved
Dec 16, 2021, 08:53 PM UTC
Duration
349d 20h
Detected by Pingoru
Jan 01, 2021, 12:00 AM UTC

Update timeline

  1. resolved Jan 01, 2021, 12:00 AM UTC

    Around 9 AM PST on 2021/12/16, we started to receive reports on login-related failures. After investigating, we identified a regression from the latest deployment. At Noon, we deployed and verified that the issue was fixed. The issue only affected the login functionality and did not affect already logged in users or other wider impact. We're continuously working on further corrective and preventative measures to prevent it from happening in the future..

  2. investigating Dec 16, 2021, 07:03 PM UTC

    We are currently investigating into a login/SSO issue that is affecting some users..

  3. identified Dec 16, 2021, 07:52 PM UTC

    We have identified the issue and are currently working on the fix..

  4. monitoring Dec 16, 2021, 08:14 PM UTC

    We have deployed a fix and are currently monitoring..

  5. resolved Dec 16, 2021, 08:53 PM UTC

    This issue with login/SSO has been resolved..