Skytap experienced a major incident on December 12, 2024 affecting CAN-Toronto x86 Compute, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2024, 03:51 PM UTC
We are investigating reports regarding an issue related to hosting services in our CAN-Toronto Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
- identified Dec 12, 2024, 04:24 PM UTC
We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- resolved Dec 12, 2024, 04:31 PM UTC
The issue related to hosting services in our CAN-Toronto Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.