Skytap experienced a critical incident on January 1, 2025 affecting US-Central x86 Compute and US-Central Services, lasting 5h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 01, 2025, 05:03 PM UTC
We have identified an issue related to hosting services in our US-Central Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- identified Jan 01, 2025, 06:10 PM UTC
We continue our investigation into an issue related to hosting services in our US-Central Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- identified Jan 01, 2025, 07:19 PM UTC
We continue our investigation into an issue related to hosting services in our US-Central Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide updates as significant progress is made to remediate this issue.
- resolved Jan 01, 2025, 10:13 PM UTC
The issue related to hosting services in our US-Central Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.