Skytap experienced a major incident on January 16, 2025 affecting US-Texas-M-1 Networking, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 16, 2025, 08:12 PM UTC
We have identified a networking issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach public internet in some environments utilizing a Public IP We will provide an additional update within one hour.
- monitoring Jan 16, 2025, 08:34 PM UTC
We have made preliminary changes to alleviate an issue previously reported with one network sub-system in our US-Texas-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support ([email protected]) for immediate assistance: - Inability to reach public internet in some environments utilizing a Public IP We will provide an additional update within one hour.
- resolved Jan 16, 2025, 08:43 PM UTC
The networking issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach public internet in some environments utilizing a Public IP If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.