Skytap experienced a minor incident on January 23, 2025 affecting EMEA x86 Compute, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2025, 10:46 AM UTC
We are investigating reports regarding an issue related to hosting services in our EMEA Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
- identified Jan 23, 2025, 11:14 AM UTC
We have identified a storage issue in our EMEA Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.
- monitoring Jan 23, 2025, 11:15 AM UTC
We have have made preliminary changes to alleviate an issue previously reported hosting services in our EMEA Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
- resolved Jan 23, 2025, 11:18 AM UTC
The issue related to hosting services in our EMEA Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.