Skytap experienced a major incident on January 27, 2025 affecting CAN-Toronto x86 Compute, lasting 6h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 27, 2025, 03:50 PM UTC
We have identified an issue related to hosting services in our CAN-Toronto region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) We will provide an update within one hour.
- identified Jan 27, 2025, 04:48 PM UTC
We have identified an issue related to hosting services in our CAN-Toronto region. Our Engineers continue to work on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)
- monitoring Jan 27, 2025, 09:48 PM UTC
We have made preliminary changes to alleviate an issue previously reported hosting services in our CAN-Toronto Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
- resolved Jan 27, 2025, 10:26 PM UTC
The issue related to hosting services in our CAN-Toronto Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.