Skytap experienced a major incident on February 16, 2025 affecting US-Texas-M-1 POWER Compute, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 16, 2025, 04:29 PM UTC
We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- identified Feb 16, 2025, 05:24 PM UTC
We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide another update within one hour.
- identified Feb 16, 2025, 06:26 PM UTC
We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Remediation steps may include a brief disruption period in connected services. Owners of potentially affected workloads have been contacted individually via email. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted Side effects of this disruption may include: - Guest OS reporting a disk error or read-only filesystem - Operating system that is frozen, or on an OS repair screen We will provide another update within one hour.
- resolved Feb 16, 2025, 07:42 PM UTC
We have made changes to alleviate an issue previously reported hosting services in our US-Texas-M-1 Region. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted Side effects of this disruption may include affected customer contact individually: - Guest OS reporting a disk error or read-only filesystem - Operating system that is frozen, or on an OS repair screen If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.