Skytap experienced a minor incident on February 27, 2025 affecting US-East-2 Network, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2025, 05:02 PM UTC
We are currently investigating alerts related to a possible networking issue in our US-East-2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
- resolved Feb 27, 2025, 05:10 PM UTC
The networking issue in our US-East-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.