Skytap experienced a critical incident on March 13, 2025 affecting CAN-Toronto x86 Compute, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 13, 2025, 08:06 PM UTC
We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- identified Mar 13, 2025, 09:14 PM UTC
We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are continuing active work on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- resolved Mar 13, 2025, 10:01 PM UTC
The issue related to hosting services in our CAN-Toronto Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.