Skytap experienced a minor incident on March 29, 2025 affecting CAN-Toronto Storage, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 29, 2025, 03:57 AM UTC
We are currently investigating alerts related to a possible storage issue in our CAN-Toronto Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
- identified Mar 29, 2025, 04:42 AM UTC
We have identified a storage issue in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.
- identified Mar 29, 2025, 05:47 AM UTC
We have identified a storage issue in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide additional updates once significant changes occur.
- resolved Mar 29, 2025, 06:58 AM UTC
The storage issue in our CAN-Toronto Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.