Skytap experienced a minor incident on September 8, 2025 affecting APAC-2 x86 Compute, lasting 14h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2025, 04:17 AM UTC
We are investigating reports regarding an issue related to hosting services in our APAC-2 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
- identified Sep 08, 2025, 05:08 AM UTC
We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
- resolved Sep 08, 2025, 06:56 PM UTC
The issue related to hosting services in our APAC-2 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.