Skylight experienced a major incident on August 19, 2025 affecting Application, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2025, 04:35 PM UTC
There is a data processing lag starting 15:08 UTC. The problem was initially caused by a hardware failure, which has since been addressed. We are currently investigating and addressing the secondary errors stemming from the initial hardware issue. Currently agent data are still processed albeit in a slower rate.
- monitoring Aug 19, 2025, 05:04 PM UTC
We are making progress processing the agent report backlog. The majority of the data has been backfilled, there are some short/intermittent data gaps that are expected to be filled in over the next few hours.
- resolved Aug 19, 2025, 06:44 PM UTC
Thank you for your patience. Data processing has fully caught up. If you are experiencing issues still, please reach out to support.