Skylight incident

Data Processing Delay

Minor Resolved View vendor source →

Skylight experienced a minor incident on June 24, 2019 affecting Application, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2019, 05:20 PM UTC
Resolved
Jun 24, 2019, 06:29 PM UTC
Duration
1h 9m
Detected by Pingoru
Jun 24, 2019, 05:20 PM UTC

Affected components

Application

Update timeline

  1. investigating Jun 24, 2019, 05:20 PM UTC

    We are currently investigating this issue

  2. monitoring Jun 24, 2019, 05:31 PM UTC

    We appear to be affected by an ongoing AWS outage. We believe that we have resolved the problem and do not expect that any data has been lost. We will continue to monitor the situation.

  3. monitoring Jun 24, 2019, 06:10 PM UTC

    We are caught up with data processing, but will continue monitoring this incident.

  4. resolved Jun 24, 2019, 06:29 PM UTC

    This incident has been resolved. We have concluded the minor outage today was caused by a network partition event on AWS. We will continue to investigate ways to harden our pipeline to be more robust against these kind of scenarios