Skylight incident

SSL Certificate Issues

Critical Resolved View vendor source →

Skylight experienced a critical incident on November 26, 2019 affecting Application and Application, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2019, 04:19 PM UTC
Resolved
Nov 26, 2019, 04:31 PM UTC
Duration
12m
Detected by Pingoru
Nov 26, 2019, 04:19 PM UTC

Affected components

ApplicationApplication

Update timeline

  1. investigating Nov 26, 2019, 04:19 PM UTC

    We are investigating issues with our SSL certificate. Our apologies for the inconvenience.

  2. identified Nov 26, 2019, 04:23 PM UTC

    Our automated certificate renewal process failed unexpectedly. We're working on correcting it.

  3. resolved Nov 26, 2019, 04:31 PM UTC

    We've updated our certificates and everything should be fine going forwards. We'll be doing some internal investigation to avoid this issue in the future!