Skylight incident

Data Processing Delay

Minor Resolved View vendor source →

Skylight experienced a minor incident on December 5, 2019 affecting Application, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2019, 02:43 AM UTC
Resolved
Dec 06, 2019, 02:47 AM UTC
Duration
1d
Detected by Pingoru
Dec 05, 2019, 02:43 AM UTC

Affected components

Application

Update timeline

  1. investigating Dec 05, 2019, 02:43 AM UTC

    We are experiencing data processing delays for a small subset of our customers.

  2. monitoring Dec 05, 2019, 05:27 AM UTC

    We're catching up on data processing. We're continuing to monitor the situation to see if we need to take additional steps.

  3. monitoring Dec 05, 2019, 05:44 PM UTC

    While it took longer than originally anticipated, we are well on our way to catching up with the backlog.

  4. resolved Dec 06, 2019, 02:47 AM UTC

    We caught up with processing a number of hours ago, and the primary issue is resolved. We are continuing to work on some further improvements to avoid this problem in the future.